This Direct Debit Request Service Agreement (Service Agreement) contains the terms and conditions on which you authorise Navigator Australia Limited for Investment accounts or NULIS Nominees (Australia) Limited for Super accounts to debit money from your account and the obligations under this agreement.
You should read through the Service Agreement carefully to ensure you understand these terms and conditions.
All enquiries about your direct debit should be directed to us on 1300 769 613 between 8 am and 6 pm AEST/AEDT, Monday to Friday.
Our commitment to you
If you complete a Direct Debit Request Schedule, you authorise us to debit a specified amount from your nominated Australian bank, building society or credit union account, and transfer the amount into your account with the Service.
Debits will be for one off payments and/or for regular monthly payments, as requested by you on your application. Debits will be made on or around the preferred date nominated by you on your application. If no date is specified, debits may be made on or around the day of the month that we process your application. Where the due date for the debit falls on a non-business day, the debit will be made on the next business day.
We will provide you with not less than 14 days written notice of any changes we propose to make to your direct debit facility. We and/or your financial institution may charge you a dishonour fee for debits that are returned unpaid and we may terminate your direct debit facility if debits are returned unpaid on three consecutive occasions.
We’ll promptly investigate and respond to any queries or complaints regarding debits. We’ll endeavour to forward a response to you within five business days. We may terminate this arrangement, but only by giving you not less than 14 days notice in writing.
Your commitment to us
It is your responsibility to check with your financial institution that direct debiting is available on your account prior to completing the Direct Debit Request Schedule. You must ensure at all times that sufficient funds are available in your nominated account to meet a debit on the due date. It is your responsibility to advise us if your nominated account is to be altered, transferred or closed.
You are liable for any charges that may result from the use of the direct debit facility, including fees charged to us as a result of debits returned unpaid. These charges will be debited to your Cash Account. If any debit requested by you is not made, you remain obliged to pay any amount owing to us.
You may direct all enquiries regarding the direct debit facility to Client Services. You may request to defer or alter your direct debit facility, including any stops or cancellations, by giving written notice to us at least five business days prior to the next scheduled debit. You may cancel your direct debit facility at any time by giving written notice to us. Five business days notice is required for us to act on such a request. We’ll confirm to you that the debit has been stopped.